Last updated: 28 August 2026
Washroom Efficiency Services LTD (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us through it.
The data controller responsible for your personal information is:
Washroom Efficiency Services LTD
Unit 2 Aspen Way
Yalberton Industrial Estate
Paignton
Devon
TQ4 7QR
For questions about this Privacy Policy or how we handle your personal information, please contact:
Email: martin.lowe@wesproducts.co.uk
When you use our website, we may collect the following information.
Information you provide to us
If you complete our contact form, we may collect:
Please do not include sensitive personal information in the message field unless it is necessary for your enquiry.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
We use Google Analytics through Google Site Kit to help us understand how visitors use the website and to improve its performance and content.
Where consent is required for analytics technologies, these will only be used after you have provided the appropriate consent through our cookie consent system. The ICO identifies consent as the appropriate basis for analytics where optional cookies or similar technologies require consent.
We may use personal information collected through the website to:
We will not use personal information for purposes incompatible with those described in this policy unless permitted or required by law.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:
Legitimate interests – where it is necessary for our legitimate business interests, such as responding to business enquiries, communicating with customers and potential customers, operating our website securely and improving our services, provided those interests do not override your rights and interests.
Contract – where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legal obligation – where we need to process information to comply with a legal or regulatory requirement.
Consent – where you have given us permission to process information for a particular purpose, including where consent is required for optional analytics cookies or similar technologies.
Where we rely on consent, you may withdraw that consent at any time.
When you submit an enquiry through our website, the information you provide will be used primarily to respond to and manage your enquiry.
Submitting an enquiry does not automatically subscribe you to a marketing mailing list.
We will retain enquiry information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with follow-up correspondence and satisfying any legal, accounting or business record-keeping requirements.
The ICO requires organisations either to state their retention periods or explain the criteria used to determine them.
We use Google Analytics, implemented through Google Site Kit, to understand how visitors use our website.
Analytics information can help us understand matters such as which pages are visited, how visitors arrive at the website and how visitors interact with its content.
Analytics cookies and similar technologies that are not strictly necessary are controlled through our cookie consent system and, where consent is required, will not be used until you choose to accept them.
You can find further information about the cookies used on this website in our Cookie Policy.
Our website uses Google reCAPTCHA to help protect our contact form and website against spam, abuse and automated submissions.
In April 2026 Google changed its reCAPTCHA privacy position, describing the website customer as the data controller and Google as the processor of customer data for reCAPTCHA. This is why this policy identifies our use of reCAPTCHA rather than relying on the older wording commonly seen on websites referring users to Google’s Privacy Policy and Terms from the reCAPTCHA badge.
Our website uses cookies and similar technologies for purposes including essential website functionality, security, remembering cookie preferences and, where you consent, analytics.
We use Complianz to manage cookie consent and preferences.
Non-essential cookies and similar technologies that require consent are not intended to be activated until you have made the relevant choice.
You can change or withdraw your cookie preferences using the cookie settings available on our website.
Please see our Cookie Policy for more information.
The ICO requires organisations to provide clear information about cookies and an appropriate consent mechanism for cookies that are not strictly necessary.
We do not sell your personal information.
Where necessary, information may be processed by trusted service providers that help us operate our website and business, including providers of:
We may also disclose personal information where required by law, regulation, court order or another lawful authority.
Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection law.
Some third-party technology providers used by our website may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with UK data protection law and that appropriate safeguards are in place where required.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period may depend on the nature of the information, the purpose for which it is being processed, whether an ongoing business relationship exists and any applicable legal, regulatory, accounting or reporting requirements.
When information is no longer required, it will be deleted, anonymised or otherwise securely disposed of as appropriate.
Depending upon the circumstances, UK data protection law gives you rights concerning your personal information. These may include the right to:
Not every right applies in every circumstance.
To exercise your rights, please contact us at martin.lowe@wesproducts.co.uk.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
However, no transmission of information over the internet can be guaranteed to be completely secure.
If you have concerns about how we use your personal information, please contact us in the first instance at:
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information about your rights and how to make a complaint is available from the Information Commissioner’s Office.
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.
Any updated version will be published on this website and the “Last updated” date at the top of this policy will be amended.